Jeanfluence

Please verify that you have entered the correct shipping address. We cannot be held responsible for orders placed with incorrect addresses. Double-check your order details before submitting it. If necessary, you can contact us to make changes to your order as long as it has not yet been shipped.

Please note that currently, we do not have a designated return address. We only consider resends in exceptional cases, such as receiving badly damaged jeans, the wrong pair, or if the jeans are lost during transit. In such instances, we require detailed pictures and an explanation to initiate the resend process and ensure customer satisfaction. Please contact us immediately if you encounter such issues.

Our resend policy begins upon the customer's receipt of the jeans. To initiate a resend, please notify us via the email form located in the menu of our website or through our Instagram page, accessible via the Instagram icon on our website.

Resends will be considered if:

1. The jeans exhibit serious and obvious defects that make them unwearable.
2. The received product is completely different from your order, and you refuse it due to dissatisfaction.
3. In rare instances where the jeans are lost during transit.

Please note that we do not initiate a resend if:

• The customer entered a wrong address when placing the order.
• The customer simply doesn't like the jeans or no longer wants them.
• The customer ordered the wrong size.

1. Turn the jeans inside out before washing to preserve color and fabric integrity.
2. Use a gentle cycle and cold water to wash your jeans. Avoid hot water, as it can damage the elastic fibers.
3. Use a mild detergent suitable for delicate fabrics.
4. Avoid using bleach or harsh chemicals, as they can weaken the elastic fibers and cause color fading.
5. When drying, air dry your jeans by laying them flat or hanging them to avoid stretching.
6. Avoid using a dryer, as the heat can damage the elastic fibers and affect the fit of the jeans.
7. Iron the jeans inside out if needed, using a low heat setting.
8. Store your jeans flat or folded to maintain their shape and elasticity.

Following these simple washing instructions will help preserve the quality and longevity of the jeans.

If you still need assistance with sizing, we're here to help! Simply send us your weight and height, and we'll be happy to recommend the best size for you.

Typically, most orders worldwide are delivered within 9-17 days. Please note that once we receive your order, our processing time is within 2-5 days.

While we strive to ensure timely delivery, please be aware that delays may occur due to unforeseen circumstances.

For the current month, we do not anticipate any delays in delivery. Additionally, we are excited to offer shipping discounts to enhance your shopping experience with us.

In the rare event that an order is lost during transit, rest assured that we are able to issue a refund. However, if the order is lost due to incorrect address details provided by the customer, we regret to inform you that we cannot process a refund in such circumstances.

Your feedback is invaluable to us! After receiving your order, we would greatly appreciate it if you could take a moment to share a picture of the jeans or you wearing them, along with your honest feedback. Your input helps us improve our store, product quality, and overall shopping experience.

You can easily send us your pictures and feedback via our Instagram page. Additionally, if you purchased using the Shop App, we kindly invite you to leave us a review to let us know about your experience.

You can reach us directly through the chat bubble feature located on the bottom right side of the page. Whether you have questions about your order, need assistance tracking it, or have any other inquiries, our team is here to help. Simply click on the chat bubble to get in touch with us instantly.